AML & KYC Policy

NOVATORA MARKETPLACE LTD, a company registered in England and Wales under company number 17451698, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom takes a risk-based approach to preventing money laundering, terrorist financing and fraud, in line with the UK anti-money-laundering framework. This policy describes the controls that apply to every account.

Controls built into the service

• eSIMs are delivered only into the buyer's own account. They carry no stored value that can be transferred or withdrawn, and we do not buy them back.
• Refunds go only to the original payment method, never to a different card, account or person.
• Card payments go through our payment provider's fraud controls, including 3-D Secure when the card issuer requires it.

Customer due diligence

We may ask you to verify your identity before or after an order — for example for high-value orders, unusual activity, several payment cards on one account, or a mismatch between card and account details. We may request a government-issued photo ID, proof of address dated within the last 3 months, and, where needed, information about the source of funds. We may suspend an account, which stops all purchases, until checks are complete.

Sanctions and restricted users

We do not sell to anyone on a sanctions list (such as the US OFAC Specially Designated Nationals list or the UK sanctions list), or to anyone located in or resident in a country or region under comprehensive sanctions — currently Cuba, Iran, North Korea and the Crimea, Donetsk and Luhansk regions of Ukraine. Under our own risk policy we also do not serve customers in Afghanistan, Belarus, the Central African Republic, the Democratic Republic of the Congo, Ethiopia, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen and the Kherson and Zaporizhzhia regions of Ukraine. Sign-up and checkout are blocked for IP addresses located in those countries, buyers confirm at checkout that they are not located there, and we refuse or reverse orders where we find a sanctions link. Every buyer also confirms they are 18 or older; we close accounts we find belong to someone under 18.

Monitoring and reporting

We review transactions for patterns associated with fraud or money laundering. We may refuse or reverse orders, suspend or close accounts, and report suspicious activity to the UK National Crime Agency without notifying the customer, where the law requires it.

Record keeping

Verification documents and transaction records are kept securely for 6 years after the end of the business relationship.

Contact

Questions about this policy or a verification request: support@travelesimstore.com.