Delivery Policy

Everything we sell is a digital eSIM data plan. There is no physical product and nothing is shipped by post: your eSIM is delivered electronically to your account on this website.

What you receive

• A QR code to scan with your phone, which installs the eSIM.
• The SM-DP+ address and activation code, for installing it manually.
• On iPhone with iOS 17.4 or newer, a one-tap install link.
• Step-by-step installation instructions for iPhone and Android, and the eSIM’s ICCID for support.

How long it takes

Your eSIM is issued as soon as the payment is confirmed — usually within a few seconds and in almost all cases within 5 minutes. The order page shows each step live and displays the QR code as soon as it is ready. Everything stays available under My eSIMs, so you can open it again during your trip.

When the plan starts

The plan’s validity starts when the eSIM first connects to a supported network in the destination, not at purchase or installation. We recommend installing it before you travel, over Wi-Fi, and switching it on when you arrive. A plan must be activated within 180 days of purchase; a plan not activated by then expires.

What you need

• An eSIM-compatible phone or tablet that is not locked to a carrier — see compatible phones.
• An internet connection (Wi-Fi) to install the eSIM.
• Data roaming switched on for the eSIM line when you are in the destination.

If delivery fails

If the eSIM cannot be issued, the full price is refunded to the card you paid with, automatically See the Refund & Cancellation Policy.

Where we sell

We sell worldwide, except to customers in the countries and regions listed in section 2 of our Terms of Service, and we do not sell plans for use there.

Questions

Email support@travelesimstore.com with your order number. We reply within 24 hours.